Questions?

Returns and Refunds

We only sell the wines we like and drink ourselves and our customers usually love them too. But hey if you made an order by mistake, ordered the wrong wine, changed your mind, or the wine is faulty, we're here to help. 

What to do!

If you're ordered the wrong wine, just email Sam@PopUpWine.com.sg or call +65 9831 1037 before delivery, so your order can be altered. Exchanges are only available before delivery.

If you would like to cancel your order, we will refund all minus a cancellation fee of $7 for orders under 4 bottles or $10 for orders over 4 bottles.

If you find your wine is faulty in any way, as long you advise us within 14 days of your order being delivered, we will collect it at no cost and exchange it for the same or a similar wine of your choice of the same price, or give you a full refund including your shipping; you choose.

Still have questions, please email Sam. We're here to help. 

When can I collect my wine?

Unfortunately we do not offer self-collection. We do offer different slots to accommodate for different schedules. 

How much is delivery?

Free for 2 dozen or more. $10 for orders 4-23 bottles. $15 for 3 bottles.

When will my wine be delivered?

If your order is in before 9am, it can be delivered between 10am - 2pm that day (excluding Sunday). Deliveries before 12pm will be delivered between 6-10pm that night. Orders after 2pm will be delivered the following evening between 6-10pm.

How do I pay?

We offer payment by Paypal, PayNow and credit card. 

How do I find the wine I’m after? 

Use the drop down menus, or the search bar - top right.

How do I change the amount of wine?

Click on the quantity drop down menu in the cart page. 

How do I find out more about each wine?

Click on its picture and you’ll arrive at a page providing more information about the wine.

I’ve made an order, now what?

You’ll automatically receive an email receipt, and soon afterwards a delivery or collection confirmation.

I don't know what wine to choose?

Chat with us, call us, or email. We're happy to help you decide.

Can I reorder a previous order?

Yes. To reorder a previous order simply log in to your account and click the icon next to the order you would like to re-purchase. You will have the option to change quantities and add other products to your cart before you checkout. Please note you must have an account and be logged in to use this function!

Do you offer Gift Certificates?

Yes. We offer Gift Certificates in $50, $100, $150 and $200 amounts. Gift Certificates are valid for 1 year from purchase. 

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